Tracing a path to knowledge? Indicative user impacts of introducing a public transport map in Dhaka, Bangladesh

Author: Zegras, C., Eros, E., Butts, K., Resor, E., Kennedy, S., Ching, A., Mamun, M. (2014)

Journal: Cambridge Journal of Regions, Economy and Society 8, 113–129


The smartphone exemplifies the rhetorical smart city movement. This paper examines one potential use of smartphone technology—mapping public transportation services in a megacity of the Global South. We examine the potential user impacts of introducing a smartphone-generated and analogue-delivered schematic bus map in Dhaka, Bangladesh. After distributing the map, we used a web-based survey to investigate impacts on users’ knowledge, as measured by their stated understanding, navigation and perceptions of the system. While a small and biased sample, the results suggest that the map fills a knowledge gap, provides useful and valued information and may stimulate ‘exploration’ of the city and its bus system.