Webinar: Waiting time at Transantiago’s bus stops as space for information, creation and exchange

12 / 02 / 2014

The Across Latitudes and Cultures BRT Centre of Excellence invites to its monthly webinar series to share timely public transit research and encourage ongoing collaboration. Our December webinar was:

Waiting time at Transantiago’s bus stops as space for information, creation and exchange

Presented by José AllardSchool of Design of Pontificia Universidad Católica de Chile, on Friday 5th of December, 11:00 GMT-03:00 (Santiago, Chile time zone)

See summary, presentation and video below.


Santiago de Chile public transport system, Transantiago, has a daily demand of 3 million users who mainly access to the network through one of the eleven thousand bus stops spread throughout the city. Transantiago´s users satisfaction rate is still low (4,6 in a scale from 1 to 7), and waiting time at bus stop is considerer a main factor in modeling the perception of the system. This project explores how user´s perception of waiting time at bus stop can change designing interventions that trigger participative interaction through different information platforms. Information generation and its exchange is consider here as a mechanism for adding value to the waiting time experience. So the waiting experience which is usually considered as a lost of time can be transform into an active and valuable action where many activities and interaction can occur. Through different design methods we will share the observation process of transport users while they wait in a particular bus stop: their behavior and interaction. We will also present some interventions and tests, which provided valuable insights for further solutions and applications.



Please email Omar at oibarrar@uc.cl with any questions or future topic suggestions. The series is open to anyone and will address issues relevant to researchers and practitioners. Please share this announcement with your extended network.